Mobile Systems and Performance Officer

• Reference: NHS713
• Division: Community Services
• Salary: £38,013.00 - £44,175.00 per annum
• Contract type: Permanent
• Posted on: 18 July 2025
• Interview date:07 August 2025
• Extra payment(s): Not applicable

• Positions: 1
• Category: Information Technology
• Grade: H - I
• Working hours: 37 per week
• Closing date: 03 August 2025
• Location: Metcalf Way, Crawley
• Location type: Onsite

About the role

It's exciting times in Neighbourhood Services as we move our standard systems of work from paper-based to an electronic system, operated by staff via mobile devices. The new software is being developed and will need testing and embedding into the service, along with ongoing configuration to meet the service needs.

This role will be the ‘super user’ and lead officer for the implementation of the new system that will manage programmed maintenance and inspections work, allocate resources, schedule work and design the workflow.

The postholder will use the mobile working system to build knowledge through data and metrics. This knowledge will help generate efficiencies in work planning, prioritisation and management of our resources in real-time.

The successful candidate will be required to interrogate the data analytics function to produce bespoke and standard performance reports that will inform decision making and provide ongoing monitoring of operational performance and activity costs.

Ideally the successful candidate will have:

• experience of leading and implementing mobile working projects for a front-line service
• strong analytical skills using a broad range of Microsoft IT applications, especially Excel
• effective presentation and communication skills, working with a broad range of people and stakeholders with a range of different abilities
• project and contract management experience
• the ability to compile and present performance management reports

This position would suit someone who is:

• passionate about Crawley and has a keen interest in how front-line services are delivered in Neighbourhood Services
• motivated by improving services, reducing waste, and making savings
• tenacious, flexible and resilient and willing to challenge and be challenged

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Working hours: 37 hours per week, exact hours to be agreed with the line manager considering the needs of the service and the role. The role will primarily be based at our Metcalf Way depot, with the option to occasionally work from home.

Some flexibility on working hours will be required including some evening, weekend and bank holiday working.

A full and current UK driving licence will be a requirement of the role.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email justin.roberts@crawley.gov.uk, Neighbourhood Services Support Manager or call 01293 438457.

Related documents

• Mobile Systems and Performance Officer job description (PDF, 172.8 KB)