Head of Parking Services
Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
Location: Croydon + Market Supplement
Salary: Competitive
Employer: Croydon Council
Croydon Council is transforming, and we’re looking for an outstanding Head of Parking Services to lead one of the borough’s most high-profile and commercially important services. This is a pivotal role, responsible for a £29.5m income budget, a team of over 116 staff, and the delivery of modern, efficient and customer-focused parking operations.
The Role
You will be the council’s lead expert on all parking matters, responsible for:
- Strategic leadership of all Parking Services, including enforcement, permits, appeals, debt recovery and vehicle removals.
- Delivering parking policy, the Parking Policy Action Plan and relevant Mayoral priorities.
- Ensuring high-quality, efficient, value-for-money services with a strong emphasis on digital improvement and customer experience.
- Managing significant revenue and capital budgets with robust financial control and commercial insight.
- Leading service transformation, operational improvement and large-scale programmes that support the council’s corporate priorities.
- Building strong relationships with Members, partners, contractors and community stakeholders.
About You
We’re looking for a senior leader with:
- Proven experience managing large, complex parking or operational services.
- Strong commercial, financial and business planning skills.
- Knowledge of parking operations, enforcement and relevant legislation.
- A track record of service improvement, innovation and delivering results.
- Excellent communication, stakeholder management and political awareness.
- A collaborative leadership style that motivates teams and reflects Croydon’s values of openness, accountability and public service.
A degree (or equivalent) is essential; professional membership such as CIHT is desirable.
Why Join Us?
This is a rare opportunity to shape a critical public-facing service in one of London’s largest and most diverse boroughs, contributing directly to cleaner, safer streets and improved resident experience.