Family Information Service Support Officer

• Job_Description

Family Information Service Support Officer

Make a Difference for Families in Blaenau Gwent!

Are you organised, approachable, and passionate about helping families access the support they need? We’re looking for a Family Information Service Support Officer to join our team and play a vital role in the Family Help Hub.

Location: Blaina ICC and Flying Start Hubs
Hours: 37 per week
Grade: 4
DBS: Enhanced Disclosure with Child Barred List

What You’ll Do

• Be a key point of contact for families and professionals, providing accurate information and guidance.
• Maintain and update records on childcare, play, and family support services.
• Gather and analyse information to support monitoring and evaluation of services.
• Assist with consultations and contribute to the annual Childcare Sufficiency Assessment.
• Represent the Family Help Hub at community events and outreach activities.
• Work closely with partners to share information and promote best practice.

What We’re Looking For

• Excellent organisational and record-keeping skills.
• Strong communication abilities—friendly and clear in person and in writing.
• Ability to manage a varied workload and meet deadlines.
• Experience in customer service or working in a busy office environment.
• Full driving licence and flexibility to attend events, including evenings/weekends.

Desirable: Knowledge of early years services and experience in gathering and presenting data.

Why Join Us?

• Help families access vital support and services.
• Be part of a collaborative, supportive team.
• Opportunities for training and development, including Welsh language skills.

If you’re ready to make a real impact in your community, apply today and help us build a stronger future for families in Blaenau Gwent!