Business Analyst

About the role

North Northamptonshire Council is committed to improving the lives of our residents through innovative and effective public services. We’re delivering a major change programme focused on IT infrastructure, replacing key case management systems, and enhancing service delivery across the organisation.

Join our Business Analysis team to help shape meaningful change in a collaborative and supportive environment.

We’re looking for motivated and detail-oriented Business Analysts to join a team with broad experience inside and outside local government. We value teamwork, knowledge-sharing, and a strong focus on delivering high-quality outcomes for our residents and stakeholders.

Our analysts also work closely with stakeholders across the authority to identify cost-saving opportunities and increase efficiency and productivity, helping services meet rising demand within tight financial constraints.

What will you be doing?

**Implementation**: We bridge the gap between supplier and internal stakeholders, ensuring alignment of system capability with service requirements. We will need a candidate to facilitate workshops, map ‘to-be’ processes, work with suppliers to clarify configuration options, support data migration, testing and maintain traceability between requirements and design decisions.

**Process Improvement**: We identify and recommend improvements to existing processes to enhance efficiency and effectiveness. We also get involved in the design and implementation of new solutions where appropriate.

**Stakeholder Management**: We liaise with various departments, ensuring clear communication and understanding of project objectives and requirements.

**Data Analysis**: We use data-driven insights to support decision-making

**Options Appraisals**: We work with stakeholders to make informed decisions through thorough analysis of identified options based on your accumulate knowledge and insight

**Analyse and Document Requirements**: We work with stakeholders to gather, document, and analyse business requirements for IT infrastructure projects and other case management system replacements.

**Project Support**: We provide support throughout the project lifecycle, from discovery, to supporting business case development through to post-implementation support such as user acceptance testing

About you

Successful candidates should:

• Have a degree or equivalent NVQ qualification or proven relevant experience of
• supporting business change.
• Be able to display all round knowledge of the capabilities of ICT to meet business needs.
• Be able to evidence experience of supporting business change through the application of a range of business analysis techniques.
• Be able to evidence skills in, and experience of, the capture, analysis, and documentation of requirements for business change solutions.
• Be able to evidence experience of business process analysis including use of process mapping and task analysis techniques and tools.
• Experience of business process re-engineering and design including process testing and user acceptance testing.
• Have excellent written and verbal communication skills including the ability to
• communicate complex issues to a variety of audiences.
• Be able to show experience of supporting the development of business cases and able to carry out cost benefit analysis and risk analysis.
• Have experience in the ability to carry out stakeholder analysis and facilitate group activities such as workshops.
• Have experience of influencing and challenging others, where appropriate, to facilitate business change, and to impact on organisational culture.

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)