Local Government Jobs

SPECIFIC DUTIES AND RESPONSIBILITIES

Job Title: Tenant and Leaseholder Involvement Manager

Job purpose:

• Facilitating the involvement of tenants, leaseholders, and residents, where applicable, and actively promoting their participation in the development of all areas of work related to housing within Oxford City Council

• Managing and developing Oxford City Council’s Tenant and Leaseholder Involvement Team, in consultation with Oxford Tenants’ and Leaseholders Panel

• Developing an action plan that involves more tenants and includes them in more issues that affect their housing

• Improving the external and internal working of Oxford City Councils Tenant and Leaseholder Involvement Team

• Managing and raising the profile of Oxford City Council’s Tenant and Leaseholder Involvement Team

• Leading on the ongoing support and development of Oxford Tenants’ and Leaseholders’ Panels associated involvement opportunities including Mystery Shopping and Training

• Leading on the support and development of Tenant and Residents Associations representing Oxford City Council tenants and leaseholders

• Ensuring that up to date information is supplied at intervals/agreed timescales to relevant committees/colleagues and the Oxford Tenants’ and Leaseholders’ Panels and associated groups

• With Oxford Tenants’ and Leaseholders Involvement Monitoring Panel developing an annual involvement plan which forms part of the Tenant and Leaseholder Compact and leading on the implementation of and reporting against this plan

• Overseeing the running of the Oxford Tenants’ Resource Centre in co-operation with tenant and leasehold members of the Resource Centre Management Group

Duties and Responsibilities

• Working with the (tenants’ and Leaseholders’) Involvement Monitoring Panel (IMP) to manage and develop Oxford City Council’s Tenant and Leaseholder Involvement Team in accordance with the Tenant’s Compact agreed at regular intervals between Oxford Tenants’ and Leaseholders Panels and Oxford City Council and any other agreement between these panels and Oxford City Council

• Ensuring that Oxford City Council and the Oxford Tenants’ and Leaseholders Panels implement, monitor and review the Tenants’ Compact and any other tenant participation documents, policies and procedures

• Organising and facilitating consultation exercises, such as public meetings, workshops and surveys

• Ensuring that accurate and up to date performance management information is provided to relevant committees/colleagues within agreed timescales

• Ensuring that training on tenant and leaseholder involvement is delivered to staff at Oxford City Council

• Ensure training is delivered to tenants, residents and leaseholders in line with training plan and the involvement Action Plan.

• Act as the main point of contact between Oxford City Council and Tenants’ and Leaseholders Panels

• Act as main point of contact between Oxford City Council and the Tenant and Residents Associations of Oxford

• Maintain accurate records of tenants, tenant groups, residents, resident groups leaseholders and leaseholder groups involved/working with the tenant participation team of Oxford City Council

• Managing, monitoring and reporting on expenditure, and implementing efficiency measures for Oxford City Council’s tenants and Leaseholders Involvement Team in conjunction with Oxford Tenants’ and Leaseholders Panels

• Managing, monitoring and evaluating the effectiveness of tenant, resident and leaseholder involvement

• Actively co-ordinate work with individuals tenants, tenant groups, local councillors and area co-ordinators to address/improve community and estate based issues

• Lead Service area representative for consultation and contribute to corporate consultation group

• Liaise and co-ordinate with Oxford City Homes, Community Housing and teams in other Business Units to ensure an effective and efficient tenant and leaseholder involvement service is provided

• Oversee the publicity and promotion of the service, including contributions to the quarterly Tenants Issue Newsletter and website

• Ensure that all residents have an equal opportunity to participate, irrespective of age, class, culture, disability, faith, gender or sexual orientation, HIV status, marital status, nationality, race or religious beliefs, trade union or political activities

• Any other duties commensurate with the grading of the post

• Comply and promote policies in the following areas:-

o Equal Opportunities
o Anti Poverty
o Customer Care
o Environment

Candidates will be shortlisted on the basis of illustrating in their application that they fulfil the following criteria. Examples that demonstrate the ability to fulfil the criteria should be included. This applies to all candidates*.

• disabled applicants who demonstrate that they meet the following essential criteria will be invited to interview

PERSON SPECIFICATION

Job Title: Tenant and Leaseholder Grade: P013 Post No: 7432B
Involvement Manager

SPECIFICATION ESSENTIAL DESIRABLE
Education/Training 1. Educated to “A” level standard or equivalent
20. Part Chartered Institute of Housing (CloH) qualified or equivalent

21. Membership of any other related professional body
Relevant Experience












Skills/ Knowledge 2. Being a paid employee working with voluntary workers
3. In publicity and consultation
4. Significant experience in community development/involvement
5. Recruiting, managing, developing and supervising staff
6. Managing budgets.


7. Of tenant participation and community development issues
8. Of service delivery – appreciating the need to promote customer care
9. Of equal opportunities and diversity issues, in relation to working in multi-cultural communities
10. Of computers and use of standard software
11. Excellent verbal and written communication
12. Ability to work with people from a wide range of backgrounds and with varying levels of technical knowledge
13. Able to use Microsoft office package
14. Ability to travel in and around Oxford as required to carry out duties
15. Ability to manage staff and work to, prepare and deliver agreed action plans
16. Able to empathise with customers and colleagues but be firm when circumstances require it
17. Ability to involve service users in projects 22. Working in social housing and ideally resident involvement











23. Housing legislation
24. Housing management information systems
25. The Audit Commissions Key Lines of Enquiry (KLOE’s) in housing
Adaptability/
Flexibility/Mobility 18. Commitment to team working
19. Flexible approach to location and hours of work

Equal Opportunities

Valuing differences and making equal opportunities a reality