Job vacancy details
Team Leader Customer Services
Employer:Medway Council
Reference:BSD0100
Salary:Salary: C2: £19370 - £25,940 per annum
Hours:37 per week Various shift patterns to cover the operational hours of the service 8am-8pm Monday to Friday and 9am-1pm on Saturday
Working pattern:Full Time, Permanent position
Location:Civic Centre, Strood (Soon to be Moving to Gun Wharf, Chatham)
Closing date:21/11/2008 23:59 PM
Are you committed to delivering excellent customer service?
Are you a confident well-organised team player?
Do you have excellent verbal and written communication skills?
Do you have experience of working within a local taxation or housing benefit and council tax benefit environment?
If you can answer yes to these questions we would like to hear from you.
In this role you will initially be responsible for the management and performance of a team of up to twelve staff receiving council tax, business rates and housing benefits enquiries. Experience of managing in a pressurised, performance / customer focused environment is essential, together with the ability to use computerised monitoring methods and work as part of a team. The ability to handle escalated calls dealing with more complex revenues and benefits matters in a calm and professional manner is also required.
As an outgoing person you will enjoy contact with people and demonstrate a “can do” approach to your work.
If you are dedicated to providing the best service possible then you are the person we want to join us.
You may be required to work at a variety of Council offices within Medway.
For an informal discussion, please contact Lesley Jones, Customer Services Manager, on 01634 334892.
Closing date: 21 November 2008.
Equal Opportunities
No service user, employee or job applicant will be discriminated against, harassed or receive less favourable treatment on the grounds of gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.
