Local Government Jobs

Fixed Term for 48 months

To provide a comprehensive welfare benefits and advice support for service users, their families/carers accessing ‘during and end of life’ care services.

To liaise with public agencies, Department of Work & Pensions, Jobcentre Plus Offices, HM Revenues & Customs and other departments within the Local Authority and NHS Organisations.

To work in partnership with representatives from Macmillan Cancer Support to enhance and review service delivery and to share good practice.

Person Specification:

You will have/ be:

GCSE Maths & English (A-C) or equivalent

Advanced assessment skills to undertake the role of first contact and assessment.

Evidence of a good understanding of a wide range of health and social benefits, together with an understanding of key legislation surrounding Welfare Benefits and Welfare Reform.

Demonstrable experience of working within in a welfare benefits/advisory environment

Empathy with people affected by loss, death or bereavement

A Full Driving Licence

An ability to analyse and interpret legislation for service users and staff

Competent IT skills using Microsoft Office

Demonstrable experience of Care Director and Social Services Raise System (Desirable)

The ability to use the most appropriate style and method of communication with people at different levels inside and outside of the organization.

Demonstrable experience of thoroughly analyzing information, and considering alternative solutions, adapting to new ways of working where necessary together with experience of contributing to change and listening to new ideas.

The ability to manage time effectively, planning own workload and setting appropriate objectives and deadlines.

An ability to demonstrate a wide understanding of customer needs and being able to manage their expectations together with the ability to demonstrate an understanding of how teams work with other services and takes a proactive approach towards helping others.

Demonstrable experience of coping well under pressure and difficult situations, able to identify and act on own development needs.

A commitment to equality and diversity, accepting differences and treating everyone fairly.

How to apply

There is NO application form, we will shortlist for interview / assessment based on the information you provide in your letter of application or a CV, so it must include all the items below, FAILURE TO INCLUDE ANY OF THE REQUESTED INFORMATION IS LIKELY TO RESULT IN YOU NOT BEING SHORTLISTED:

The post you are applying for and where you saw it advertised

Why you are the right person for this job – remember to demonstrate why you are suitable against each of the points described in the “person specification” section above. This might be through qualifications or descriptive examples from your work or personal experience, which clearly illustrates what you did and the effect it had. If you are submitting a C.V. please ensure it is tailored to meet this requirement and fully answer all the questions.

Your full work history, explaining any gaps . Including employers name, address, dates from and to and reasons for leaving. If you have never been employed before then please state that clearly.

We require details of 2 referee’s in your letter of application / CV. If you are currently working we will need a reference from your current employer. If you are not currently working, we will need a reference from your most recent employer/school or college.

Contact details – including full address, telephone and email contact details

Membership of any professional bodies, including name of body, level obtained and date of entry.

Any relevant criminal record information (please see additional guidance notes), if Nil please indicate this clearly in your letter . If you are unsure whether this applies to yourself please contact a member of the Resourcing Team for further details.

Please also complete the attached equal opportunity monitoring form and ensure that you include the following statement (either by cutting and pasting or copying)

Disclosure of relationships please delete as applicable:

i) I certify to the best of my knowledge and belief, I am not related to, or in a relationship with, any Councillor, or employee of Medway Council

ii) I declare that I am related to, or in a relationship with, the following Councillor or employee of Medway Council.

Name……………………… Position………………………. Relationship ……………

Name……………………… Position………………………. Relationship……….……

Signed…………………………………………… Date……………………………….

Closing Date: 10 September 2010

Email to jobs@medway.gov.uk

Post to Resourcing Team, HR Services, Gun Wharf, Dock Road, Chatham Kent ME4 4TROr, if you have any queries, please contact us on 01634 332878 or if you would like to have an informal discussion with the Recruiting Manager call Jo Brown on 01634 331852.

Please note that providing false information is an offence and could result in the application being rejected or summary dismissal if you are appointed to the post and possible referral to the police and or the ISA.

Medway Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all staff and volunteers to share this commitment.

CRB Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.