Job vacancy details
Customer Services Officer
| Employer | Islington Council | Location | Goswell Road, London EC1V 7LQ |
|---|---|---|---|
| Working Pattern | Part Time, Permanent position | Hours | 17.5 hours |
| Salary | £31,620 - £32,976 | Reference | SSA/1703/RH |
| Closing Date | 17/07/2009 23:59 PM | ||
Temporary contract, 12 month maternity leave cover.
The successful candidate would assist the Customer services and Complaints manager in ensuring the Department meets its statutory duties in responding to complaints.
Specific duties will include, advising service users and staff on the Social Services statutory complaints procedure, preparing statistical reports on the performance of the service, general administration in relation to monitoring, registering and responding to complaints.
You will need to have good communication and inter-personal skills and be customer focused with a commitment to providing quality Customer Services. You will also need to have good time management skills and be competent in a range of IT packages, including WORD, EXCEL and able to use databases.
For further information on this post please talk to Yvonne Lehmbach, Customer Services manager or Ray Colyer service manager, on 020 7527 8046.
Assessment test and interviews will be held WC: 27 July 2009
Equal Opportunities
Islington Council is an Equal Opportunities employer. We are a No Smoking Council
