Job vacancy details
Customer Services Advisor
| Employer | Tandridge District Council | Reference | CEB192F |
|---|---|---|---|
| Published | Fri 20/01/2012 14:59 PM | Closing Date | Mon 06/02/2012 12:00 PM |
| Working Pattern | Flexible Hours, Full Time, Permanent position | Hours | 37 hours per week |
| Salary | £21,784 - £24,968pa | CRB Check | No |
| Location | Council Offices, Station Road East, Oxted, Surrey | ||
The main purpose of this role is to provide excellent Customer Service to a wide range of internal and external customers and to delliver a high quality handling and resolution service to all customers contacting the Council by e-mail, telephone and face to face or any other mode of contact.
Duties will include managing all incoming calls on the Council’s telephone systems, covering the main reception- meeting and greeting visitors to the Council Offices and providing a professional Customer Enquiry resolution service to all Council customers in a timely and courteous way.
The ideal candidate will be educated to GCSE level with good language and numeracy skills and have experience of a reception, telephonist or a Customer Service role in a similar business using computerised consoles. Expression and communication skills are essential as are a warm and friendly nature and the ability to deal with new people.
Knowledge of Mitel telephone systems is desirable
Equal Opportunities
Tandridge District Council is an Equal Opportunities Employer. Please note that we will only consider applicants who have the necessary authority to work in the UK, and that we can only reimburse interview expenses from a location within the UK.
Attached Documents
Other Attributes
- Keywords: customer, reception, services, telephonist
- Sector: Local Government
- Occupation: Customer Services
- Location: Surrey
