Local Government Jobs

Based at any of our 8 Customer Service Points and Neighbourhood Offices around the Borough, working 37 hours per week, this is a temporary position. You may be moved around the Borough as and when requested.

As part of 2010 Rotherham Ltd’s vision of “Creating and sustaining better homes, neighbourhoods and communities” and as one of 2010’s objectives is to ‘Provide excellent services to all our customers’, we are creating Customer Service posts to be based in the 7 Neighbourhood areas of Rotherham. These posts have been created as part of our commitment to continuous service improvement to our customers and improve the range and quality of services that 2010 Rotherham Ltd offers to the public.

2010 Rotherham Ltd requires motivated and enthusiastic individuals who are committed to excellence in customer service to work as part of the 2010 Rotherham Ltd team to deliver an excellent service.

You will be responsible for dealing with a range of enquiries received from members of the public on a day to day basis through various communication channels. These enquiries will cover a broad range of services such as:-

Council Housing Repairs – Requests for repairs to Council houses.
Council Housing Allocations – Requests to be re-housed
Tenancy Management – Enquiries relating to Council house tenancies
Community Engagement – Enquiries from members of the public who want to get involved in the service
Decent Homes – Enquiries about the major refurbishment programme
Housing Income Management – Enquiries about council rents, payments and arrears
Estate Management – Enquiries about the environmental condition of Council estates
General Enquiries about the service 2010 Rotherham Ltd provides

Administration duties as required by the Neighbourhood Offices:-

Customer Service and Communication
Act as a first point of contact for enquiries from customers (in person, by letter, telephone and email) by providing a courteous and efficient service.
Communicate information to Customer and respond appropriately
Receive and direct and assit visitors/customers and sign post customers to services provided by other agencies
Carry out customer interviews and give advice as appropriate with policies and procedures
Maintain reception and leaflet display areas in accordance with service standards
Able to work using your own initiative and be a strong team player
Have computer experience in a Windows environment
A flexible approach to your work pattern
Work as part of the office opening hours rotas as agreed by the Neighbourhood Management

You must:-

Have experience in a similar customer facing environment
Have keyboard skills for data interrogation and input
Be quick thinking and have the ability to communicate in a clear and logical manner
Be adaptable, helpful , resilient and committed to the delivery of a high level
Have the aility to work on your own initiative as well as being a team player
Be able to drive and have access to a vehicle for business purposes.

Closing date: 26 March 2010