Local Government Jobs

GIGS Career Placements particularly targets under 25s. In order to be eligible for the programme, you must fulfil all the following criteria:
- You are resident in Kent or attend a university in Kent
- You have a high standard of education, we normally expect A*-C passes in core GCSE subjects and three passes at A-level(or equivalent qualifications)
- You have evidence of the right to work in the UK

This is an exciting opportunity to join a friendly customer service team dedicated to client satisfaction. You will be directly responsible for a specific group of Customers but will be required to have knowledge of all other commodities and suppliers. The role holder will ensure the prompt processing of Supplier/Member queries and will provide monthly reports on their status.

This post will require a self-motivated individual with excellent communication skills and a high level of numerical ability.

Main duties and responsibilities:
• To effectively organize, deal with and resolve customer and supplier queries.
• To maintain and update customer metering and contracting data held on GEMS and other systems having established the data’s accuracy.
• To ensure that personal targets and key performance indicators are met.
• To liaise and work with Suppliers and customers regarding outstanding queries and ensure that specific Service Level Agreement requirements are met.
• To undertake both Supplier and Customer visits where necessary and appropriate.
• To support other members of the Customer Service team.
• To liaise with other sections within the company to ensure customer expectations are met.
• To provide feedback, which may assist in the advancement and development of the in house database.
• To undertake other duties as required by the Customer Services Supervisor/Team Leader and Customer Service Manager.

Required Skills:

-High level of interpersonal skills – ability to build successful, mutually beneficial business relationships
-Communication skills – articulate, ability to communicate to people with various levels of knowledge face to face, over the telephone and in writing
-Planning, organisational and time management skills
-Problem solving
-Computer literate
-Report writing

PLEASE ENSURE YOU UPLOAD YOUR CV.