Job vacancy details
Customer Service Advisors
| Employer | Kent County Council | Location | Invicta House, Maidstone |
|---|---|---|---|
| Working Pattern | Full Time, Permanent position | Hours | 37 |
| Salary | Starting salary £14,099, with progression through Contribution Related Pay to £15,984 + 5% Shift Allowance per annum | Reference | CED/09/0083 |
| Closing Date | 09/07/2009 12:00 PM | ||
To support our continued success we are looking for people with a positive, flexible attitude and excellent communication skills to join the friendly team in our state-of-the-art Contact Centre.
Everything we do is about providing the most customer-focused, individually tailored service we can. The diversity of the calls we receive means that each call is unique and, therefore, requires a unique response.
If you’d like to start using your customer service skills in a role that challenges you and really makes a difference, we’d like to hear from you!
Dealing with calls from the public, you’ll provide advice, interpret queries and re-route calls appropriately.
Your professional telephone manner and excellent written and verbal communication skills will be matched by a real service ethic and an ability to deal with a challenging variety of calls.
You’ll be handling everything from registering a birth or a death to enrolling a caller on an Adult Education class or directing calls from some of the more vulnerable people living in Kent. Together with demonstrated competence in a customer-focused role and a positive attitude and excellent team-working skills, you’ll also need to be PC literate.
In return for your skills, you’ll benefit from a competitive starting salary, excellent development opportunities and a role that will continue to challenge you.
This post is subject to an Enhanced Disclosure application to the Criminal Records Bureau.
