Local Government Jobs

This role is based in the Ashford and Tenterden Gateway and ensures an efficient and effective service to all customers in a multi-agency, face-to-face environment. Successful candidates will have excellent written and verbal communication skills that will be matched by a real service ethic and an ability to respond in an objective, tolerant and tactful manner with a range of potentially challenging enquiries. Candidates will need to be able to attend an initial period of training at KCC’s Contact Centre in Maidstone. Ongoing training will sometimes take place in Maidstone also, so a flexible approach is essential.

Dealing sympathetically with distressed, agitated, confused, irate customers or those with special needs, you will be a problem solver and be able to use your judgement when making informed decisions for appropriate action.

GCSE or equivalent in Maths and English Language at Grade C or above is essential, together with demonstrated competence in a customer-focused role and a positive attitude and excellent team-working skills, you’ll also need to be computer literate.

In return for your skills, you’ll benefit from a competitive starting salary, excellent development opportunities and a role that will continue to challenge you.

Working hours for this role is subject to a rotating shift pattern which will include some Saturdays.

This post is subject to an Enhanced Disclosure application to the Criminal Records Bureau.