Job vacancy details
Customer Information Manager
| Employer | Forest Heath District Council | Reference | N/A |
|---|---|---|---|
| Published | Tue 31/08/2010 10:00 AM | Closing Date | Fri 17/09/2010 12:00 PM |
| Working Pattern | Full Time, Permanent position | Hours | 37 hours per week |
| Salary | Up to £36,313 per annum plus essential car user allowance | CRB Check | No |
| Location | IP28 7EY | ||
We are currently seeking a Customer Information Manager to lead, motivate and develop the recently restructured Customer Information Service, which includes Customer Services Tourist Information Services and Planning Reception.
The main purpose of this role is to ensure that high quality front facing services are delivered to our residents and visitors to our area consistently within the principles of continuous improvement and best practice.
You should have strong leadership skills, an ability to act on your own initiative and demonstrate a strong commitment to service delivery and customer care.
Proven experience of working in a front line environment and be able to demonstrate a ‘customer first’ approach is essential. You will be committed, enthusiastic, well motivated, customer focused with experience of managing people. A working knowledge of Local Authority Business and Tourism would also be an advantage.
In return we can offer you an excellent benefits package and a friendly working environment with good training and development and the opportunity to really make a difference in developing the future of the Customer Information Service.
For an informal discussion, please contact Steve Clark, Service Manager on (01638) 719343.
Closing date: 12 noon 17 September 2010.
Interview date: w/c 4 October 2010.
Other Attributes
- Keywords: customer, develop, facing, front, information, leadership, manager, tourism
- Sector: Local Government
- Occupations: Planning, Customer Services, Management
- Location: Suffolk
