Job vacancy details
Customer Access and Development Manager
| Employer | Norfolk County Council | Reference | CXG10/577 |
|---|---|---|---|
| Published | Thu 02/09/2010 09:00 AM | Closing Date | Thu 16/09/2010 12:00 PM |
| Working Pattern | Full Time, Contract position | Hours | |
| Salary | £48,060 - £56,955 per annum | CRB Check | No |
| Location | County Hall, Norwich | ||
Temporary post to cover maternity leave
This is an exciting senior management opportunity to lead the ongoing development of customer services in Norfolk County Council and the management of our operational customer contact channels.
We pride ourselves on delivering services built around our customers and ensuring they are quick and easy to access. We’re committed to actively managing our contact channels to help make self-serve the first choice for more customers and ensuring that all our customer contact channels run as efficiently and cost-effectively as possible.
As well as significant experience in customer service strategy development and delivery, you’ll be experienced in building, maintaining and managing strong relationships internally and externally to drive consistent improvement and enhanced performance. You will need to demonstrate strong performance focus, excellent communication and people leadership skills with evidence that tells us you are an effective manager of teams and budgets.
This is a maternity cover post but we would also be willing to consider applications from people with the right level of experience and skills looking for a secondment in a high performing authority.
Closing date: 16 September 2010.
Other Attributes
- Keywords: access, budgets, customer, development, manager
- Sector: Local Government
- Occupations: Customer Services, Management, Learning and Development
- Location: Norfolk
