Local Government Jobs

London Borough of Camden is excited to announce two, new, permanent opportunities available for experienced, dynamic managers, with a customer service focus and a genuine ability to drive improvement.

You will have a strong track record in driving, leading and implementing both strategic and operational improvements in an ambitious, challenging, customer focussed environment.

You will be a strong communicator and be skilled and experienced in leading and inspiring staff through change.

In undertaking this role you will play a key role in delivering a new strategy for Camden’s libraries alongside a challenging savings programme which will refocus provision on high quality, accessible services in key strategic locations. You will be able to plan, manage and lead key library services across multiple sites, and be experienced in managing major projects. But the job is much more than this – you will need to show us you can innovate, take key decisions and be accountable for significant challenges.

Applications are welcome from those who can unequivocally demonstrate they can add genuine and sustainable value and make a real difference.

Key Requirements

Qualifications/Knowledge:

• Educated to degree level or equivalent in a relevant subject
• Management development training or a management qualification is desirable
• Understanding of how to deliver services that allow for improvements and are cost effective solutions through continuous improvement and evaluation

Skills/Behaviours:

• Excellent customer care and customer service skills
• Strong organisational skills
• Ability to lead others and take responsibility for quality of service delivered
• Ability to analyse and interpret data and make recommendations
• Excellent verbal and written communication skills at all levels,
• Flexibility to cover out of hours service and work across multiple sites.

Experience:

• Line management or supervisory experience is essential within a customer service environment
• Experience of successfully designing, managing and delivering complex projects with high levels of risk.
• Experience of managing local authority services or working within local government is advantageous

Additional Information

Standard working hours for this position are between 9am and 8pm Monday to Friday with a planned rota (usually 1 in 3 weekends) to cover 9am to 5pm on Saturday and Sundays

You will be required at various sites within the borough and will need to travel between sites on a regular basis.

Please note: This position was previously advertised as Cluster Manager. Applicants who applied to the Cluster Manager role need not re-apply.

Camden Council values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Camden is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

How to apply:

To apply for this job please follow the “Apply for this job” link. As part of the application form you will be asked to explain how you meet the key requirements for this role listed in the advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.

Closing date for applications: Sunday 11th March 2012 at 23:59pm

Interviews to be held: Between 19th and 30th March 2012

Please quote reference: LBC1786

For further information about this role, please refer to the Job Profile.