Local Government Jobs

Are you an experienced benefits assessor looking for your next challenge? If so, we would love to hear from you.

We were recently rated an excellent council by the Audit Commission. Our housing benefits team’s performance was key towards gaining this rating and you will pay a vital role in making sure that our service meets (and exceeds) performance standards and customer care.

Always at the forefront of innovative methods, the team operate flexible working with assessment officers working part weeks in the office and from home.

Here is your opportunity to work for an excellent team and enjoy all of the benefits flexible working offers.

You must have experience of working in a local authority benefits office and be able to work well as part of a team. You will need to be able to process benefit claims promptly but accurately and be able to meet targets under pressure. You will be IT literate, able to work in a paperless office and have a positive attitude.

We are also looking for someone who can communicate clearly and diplomatically with our customers in a variety of challenging circumstances.

The successful candidate must have:-

• The ability to work to targets and under pressure
• IT experience
• A positive – pro-active approach
• An aptitude for figures
• Ability to write clear understandable letters
• Good communication skills
• Ability to deal with difficult customers with tact and diplomacy
• Ability to deal sensitively with distressed customers

Closing date: 6 April 2010

Interviews date: Week commencing 19 April 2010