Job vacancy details
Benefits Customer Service Assistant
| Employer | Gravesham Borough Council | Reference | BCSA/AT |
|---|---|---|---|
| Published | Thu 26/08/2010 13:00 PM | Closing Date | Tue 07/09/2010 13:00 PM |
| Working Pattern | Full Time, Permanent position | Hours | 37 |
| Salary | Circa £16,000-£19,000 | CRB Check | No |
| Location | Customer Services, Civic Centre, Windmill Street, Gravesend.Kent. DA12 1AU Telephone – 01474 337000 Email customer.services@gravesham .gov.uk | ||
The Customer Services Section is responsible for front -line services within the Civic Centre interface areas and customer contact centre, developing one point of contact for all council services and continually improving systems to the benefit of both internal and external customers.
The postholder will be responsible for managing enquiries from customers relating to, in the main, Housing Benefit and Council Tax with particular emphasis on ensuring excellent customer delivery at first point of contact.
Previous experience of working in a front line customer focused environment, excellent communication skills and the ability to deal with customers confidently,politely and efficiently are essential, as is a working knowledge of either Benefits and/or Council Tax.
You will have a flexible approach and be a good team player. The ability to work consistently, often under pressure, is also essential as the main contact points are extremely busy.
Closing Date: 7 September 2010
Equal Opportunities
Gravesham Borough Council is working towards equal opportunities and welcomes applications from all sections of the community. The Council also operates a no smoking policy.
Attached Documents
Other Attributes
- Keyword: benefits
- Sector: Local Government
- Occupation: Customer Services
- Location: Kent
