Local Government Jobs

Do you possess excellent customer service skills? Able to deliver a range of services to the people who live or work within the Barnsley Borough? Are you Customer Focused? Are you committed to working in a challenging telephony environment?

The Barnsley Connects structure has been developed to assist Barnsley in delivering streamlined access to all Council and partnering services. A major step in transforming access to Services has been the creation and establishment of the Authority’s Corporate Contact Centre (Call Centre).

Barnsley Connects is developing a skilled, knowledgeable workforce, capable of delivering a wide range of services.

In order to achieve this, we require enthusiastic and well motivated individuals to fulfil the role of Information Service Officer (Telephony)

Do you have the following qualities and skills?

Ability to:

Deal with a diverse range of enquiries in a telephony environment

Speak with confidence and fluency, checking understanding;

Communicate clearly and concisely utilising e mail and call centre technology;

Work methodically and accurately, maintaining high professional standards;

Make rational judgements in accordance with agreed procedures and legislation;

Remain calm and controlled under pressure.

Operate in accordance with all Council Policies including Data Protection and Freedom of

Information Act

Are you committed to:

Providing a first class service to resolve customer enquiries:

Gaining an understanding of the Council structure and how services interact with one another

A desire to put the customer first, working hard to meet customer needs and requirements;

Continuous improvement and can demonstrate a ‘can do’ attitude

Ensuring all security arrangements within the workplace are adhered to at all times

Interview dates: 28/29 February 2012